Return Policy
Returns
At Happy Feet Company, we understand that our product may not help everyone and that it takes time for it to be effective. We want you to give them a try for an extended period of time. If, for any reason you are not happy with your order within 60 days of purchase, please click "Return/Exchange" below to process.
If you chose the option for Free Returns and Package Protection when checking out, your return will be completely free. If you did not choose this option, you can also use the link to get a return label for a minimal cost.
Once your return is received and inspected, we will notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3 days of receipt. Please allow 5-7 days for your payment method to post the credit.
EU Right of Withdrawl
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: Right of Withdrawl
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Order Errors
If you received the wrong item, the wrong size, or a manufacturers defect, we will be happy to replace them for you at no charge. Simply click the Return/Exchange button above.
Exchanges (if applicable)
If you need to exchange due to size or color, click Return/Exchange below.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Late or missing refunds (if applicable)
If you haven’t received an expected refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@my-happyfeet.com